Privacy policy

Elemental Global Pty Ltd operates Elemental Global. For information entered by an agency about its artists, venues, staff and bookings, the agency determines why the information is collected and used. The platform provides the hosted system and processes that information to deliver the service.

Depending on your role and the features used, information may include identity and contact details, agency membership, booking details, ABN and GST status, invoices, payments, bank and super fund details, uploaded documents, email delivery records, access logs and security evidence. Where an artist chooses to provide a tax file number for super processing, it is collected through a private form and stored in a separate encrypted vault. The full number is not shown again after it is stored.

Information is used to authenticate users, isolate agency workspaces, manage bookings, prepare invoices and payments, calculate and record superannuation, provide exports, deliver notifications, investigate failures, secure the service and meet legal or contractual obligations.

Information is disclosed only as needed to the relevant agency and its authorised users, the individual concerned, and technology, hosting, email, file-storage, accounting, banking or superannuation providers used for requested services. It may also be disclosed where required by law. Agency data is not sold for advertising.

The service uses authenticated access, workspace-level authorisation, private storage for sensitive documents, encrypted transport, audit evidence and restricted operational access. No internet service can promise absolute security; suspected incidents are assessed and handled under applicable breach-notification requirements.

Workspace owners can export portable business and super records before permanently closing a workspace. The agency is responsible for downloading uploaded documents and retaining any records it needs. Permanent closure removes the active workspace, its operational records, access, provider connection and private uploaded files. The platform keeps only minimal billing and deletion evidence, not a copy of the agency's artists, gigs, invoices, payments or super records. Residual encrypted disaster-recovery backups expire under the documented backup lifecycle and are not available for ordinary use or customer recovery.

Artists and venue contacts should first contact the agency that collected their details. Platform account holders can contact their agency administrator. Questions or complaints about the platform’s handling of information can be sent to the platform operator using the contact details in your service agreement.

Material changes will be published with a revised date. Contractual or consent changes will be presented separately where required.